Refund policy

Cuvelle is a small company, and each order is packed in limited quantities. For hygiene and quality reasons, personal-care products that have left our control cannot be returned to inventory or resold. As a result, all sales are final, and we do not accept returns, exchanges, or refunds for change of mind, personal preference, or sensitivity. Please review the product details and ingredient list before ordering, and contact us with any questions before purchase.

If your order arrives damaged, defective, or incorrect, email support@cuvellebeauty.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate remedy where required. Nothing in this policy limits rights that cannot be excluded under applicable law.